FAQs

Q: We have a one hole overflow cover. When we took it off, that’s the only screw hole. There’s none on the sides. Can I still use your over flow gasket?

Yes! Our Big Series is designed with that type of situation in mind. To ensure we send you the right parts, you will need to make contact with our office at customerservice@bluevueinc.com.


Q: What kind of adhesive do I use to install your drains?

No adhesive is not necessary! Our Snap-In Flange has never-seen before adjustable prongs! These prongs are made to be easily adjusted to accommodate any size drain. Once you find the correct fit, the flange will create a seal once installed.


Q: Can I use my existing cover with your standard size overflow gasket?

The BlueVue Cover was engineered to be thicker, so the tub will drain properly. None of the covers that are available elsewhere account for the unique design and size of our overflow gasket.


Q: I have an ADA Compliant Toilet. Will Toilet Armor fit my toilet?

Yes! Toilet Armor was designed as a one size fits all toilet cover made to accommodate different size toilets!


Q: I’m thinking about making my tub into a walk-in shower. Do you have anything I would need for this kind of project?

Our Safety Program features 3 different size Walk-Thru steps. It comes with the materials needed to complete your project. We also have the door/cap available for purchase so that if you wish to close off the step you would have the option to do so in the future.


Q: I need a shower stopper and I only see one size that I can purchase. Do you have other sizes?

Our shower stopper measures 60 ½” long and stand 1 ¼” high. With it being so long, it allows you to adjust the size to be the exact size that you need!


Q: Where are you able to ship to?

We are able to accommodate shipping requests through the United States, Domestic Contiguous and Non-Contiguous and to Canada!


Q: What if I need to return my order?

We try our best to assist our customers with the best customer service and troubleshooting. Sometimes, there will be an occurrence where you need to return your product and we understand! Our return policy can be found on our website. Please refer to the Return Policy section for more details.


Q: I see two options for toilet Armor. How do I know which one to buy?

The Premier Edition has 300G printing and comes in a brilliant white heavy canvas. The Standard Edition is made of 200G printing and comes in an almond color heavy canvas. Both editions of Toilet Armor (patent pending) are made to accommodate heavy usage and are machine washable.


Q: Can I get your products at a store near me?

At this time we do not have any of our solutions in any retail stores, Yet! But we have been very successful at selling thousands online every year and would love to have the opportunity to expand globally through retail vendors. We are motivated and would appreciate any assistance in the facilitation of expanding into the retail market. We would love to be able to show our gratitude once we accomplish our goal of having our solutions in a retail market.


Q: What is the cut-off time for processing orders?

We have a cut-off time of 2:00pm central standard time. Any orders that are received after the cut-off will be processed and filled the next business day.

(Example: an order is place at 3:30 pm ct Friday, the order would be filled and shipped on Monday before the 2:00 pm cutoff).

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