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FAQs

Shipping Policy

All standard orders will be shipped out from our warehouse within 48 hours of business days after payment has been cleared. (Legal holidays occurring within the business week are not counted as a business day.)

You will receive an automatically-generated email with tracking or delivery confirmation information when your item has been shipped. It will be sent to the email address you input at checkout. Insurance is not included in our shipping rates. Due to Canadian customs and Postal Service, items shipped to Canada may take up to 30 days for delivery if shipped via international First Class Service.

Please see below for shipping rates. Buyer is responsible for all shipping and optional insurance charges. All shipment(s) of $250.00 or more (including shipping) will require a signature upon receipt. International buyers are responsible for all duties, taxes or related fees.

 

Shipping Calculator:

Mainland USA, standard shipping: $5.95 shipping & handling

Hawaii and Alaska, standard shipping: $7.95 shipping & handling

USA, heavy item shipping: $19.95 shipping & handling

Canada and Mexico: call for rates

 

Warranty and Return Policy

All products have a one-year warranty from the date of purchase.  You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if your return one of these products, our actual outbound shipping costs will be deducted from your return refund.

Once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.  Returned items must be in original, uninstalled condition, including packaging, warranty, instructions, etc.

If a returned item is received by BlueVue Inc. in a condition other than the one in which it was sent, a minimum restocking fee of 50%, plus original out bound shipping cost (even for items that are offered free shipping ) will be deducted from the refund.

Due to the color variation on different computer monitors and smart device screens, the slight color variance in some similarly named finishes from one manufacturer to the next and the possible change in a manufacturer’s finish over time, we cannot be responsible for items that aren’t a “perfect match” with items purchased previously or from another manufacturer.

 

Security & Privacy

We use Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use. Every order is securely routed through our advanced encryption and firewall technology throughout the ordering process.