Frequently Asked Questions


Q: Can I call in to make an order?


Q: Do you offer any bulk discounts?

Yes. Please contact us directly for discount rates.

Q: My package never arrived. What do I do? 

Please contact us with your order number and tracking number of the lost package, and we will investigate with the carrier for updates. In the event that the carrier loses your package, we will ship out another product at no cost to you.

Q: Where are you able to ship to?

Please refer to our Shipping Policy

Q: What if I need to return my order?

Please refer to our Returns and Refunds page

Q: What is the cut-off time for overnight shipping?

For overnight shipping, please note that our cutoff time is 3:30 PM CST on regular business days and 12:30 PM CST on holidays. Orders received after this time will be processed on the following business day.


Q: Where can I find your products? Are they available in-store anywhere?

We are currently working to make our products available at a retail store near you. Beyond the BlueVue website, our products are currently available online through the following platforms:

  • Amazon
  • Walmart
  • Zoro
  • eBay
  • Wayfair 

Q: What kind of overflow drain do I have? Which overflow gasket kit would best fit my drain?

Q: What's the difference between your standard and BIG products?

The BIG gasket is, put simply, a larger gasket. Its enlarged size conceals cosmetic imperfections resulting from aged overflow covers, including issues like yellowing or rusting.

Q: Can I use my own cover with your overflow gasket?

We strongly recommend you purchase a BlueVue cover for optimal water flow, as they are designed with a larger depth. 

Q: How do I install my BlueVue gasket? 


Q: Will your Toilet Armor product fit my toilet? 

Yes, it is one-size-fits-all. 

Q: I see two options for Toilet Armor. Which one should I buy?

300G Toilet Armor has a heavier density with a white canvas. 200G Toilet Armor is of a slightly lighter density with an almond-colored canvas. We recommend purchasing the option that best fits your specific needs and preferences. 

Q: What kind of adhesive do I use to install your drains?

No adhesive is necessary to install BlueVue drains. 

Q: How do I install my BlueVue drain?