Frequently Asked Questions
Can I call in to make an order?
Yes. Please contact us here.
Do you offer any bulk discounts?
Yes. Please join our wholesaler program and contact us directly for discount rates.
My package never arrived. What do I do?
Please contact us with your order number and tracking number of the lost package, and we will investigate with the carrier for updates. In the event that the carrier loses your package, we will ship out another product at no cost to you.
Where are you able to ship to?
Please refer to our shipping policy.
What if I need to return my order?
Please refer to our Returns and Refunds policy.
Where can I find your products? Are they available in-store somewhere?
We are currently working to make our products available at a retail store near you. Beyond the BlueVue website, our products are currently available online through the following platforms:
- Amazon
- Walmart
- Zoro
- eBay
- Wayfair
What's the difference between your standard and BIG overflow gaskets?
The BIG gasket is, put simply, a larger gasket. Its enlarged size conceals cosmetic imperfections resulting from aged overflow covers, including issues like yellowing or rusting.
Can I use my own cover with BlueVue's overflow gasket?
We strongly recommend you purchase a BlueVue cover for optimal water flow, as they are designed with a larger depth.
What is the cut-off time for overnight shipping?
For overnight shipping, please note that our cutoff time is 3:30 PM CST on regular business days and 12:30 PM CST on holidays. Orders received after this time will be processed on the following business day.